Description

Senior or Mid-Level
Hybrid: 2 days per week in our Tower Bridge office (Tuesdays & Thursdays)

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you!

We’re part of RVU, a group of online brands that include: Confused, Tempcover, money.co.uk, and Mojo Mortgages.

The team

The analytics team strives to simplify some of the most complex and daunting consumer marketplaces, to improve the lives of our customers. We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about their utility bills and finance products at the right time.

We are looking for curious, data-driven Analysts to join our award-winning Marketing team. We currently have two distinct openings within our Data & Analytics function. While the technical requirements are similar, the focus areas differ: one sits at the heart of our Organic Search (SEO) strategy, and the other drives our Retention (CRM) efforts.

You will be the central point of data for our SEO and Content team (recently awarded Best In-House Team at the UK Search Awards). You’ll help us answer:

“If we create these new web pages, how much revenue will they generate?”
“How can we use search behaviour to predict product demand?” “How does PPC impact our organic performance holistically?”

You will partner with our CRM team to turn customer data into personalised experiences. You’ll focus on lifecycle, retention, and lifetime value, answering questions like:

“What is the incremental lift of this email or push notification campaign?”
“How can we predict which customers are most likely to switch energy providers?” “Which segments should we target to maximise long-term Gross Profit?”

For either role, you will be the voice of our data, using it to influence and guide strategy, as well as identifying opportunities that may benefit the business.

You will own both the “what” and the “why” behind performance: not just reporting results, but identifying the drivers and recommending action.

This is a hands-on (senior) analyst role focused on understanding customer behaviour and evaluating the impact of marketing activity across Uswitch.

What you’ll be working on

You’ll join our Marketing Analytics team - a team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search.

Our ambition? To build a best-in-class customer experience. And you’ll play a leading role in helping us to achieve it by enabling us to understand our customers better, harnessing data and discovering insight across all our touch-points, campaigns, and marketing activity.

Using tools and databases including Google sheets, BigQuery (SQL), Tableau, and Python you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:

Own the analytical evaluation of activity, including deciding how impact should be measured, what success looks like, and how confident we should be in conclusions

Diagnose changes in performance, forming hypotheses, and narrowing down root causes under time pressure
Design and conduct experiments (e.g. holdouts, A/B tests), with a clear understanding of causality, limitations, and risk
Turn analysis into decisions, clearly articulating what the data does and does not support
Work closely with CRM/SEO, marketing, and analytics stakeholders, adjusting depth and rigour based on audience and context
Improve how we measure and understand customers over time, not just reporting on what has already happened.

What we're looking for

We’re looking for someone comfortable making data-informed decisions under ambiguity, prioritising impact over perfection, and evolving strategy based on customer response rather than waiting for complete certainty.

You’ll ideally have experience in:

Applying analytical judgement to real business problems, including choosing between different methods and understanding their trade-offs
Evaluating activity where causality is not always obvious
Structuring ambiguous problems and narrowing them into clear analytical questions
Explaining analytical reasoning clearly to both technical and non-technical stakeholders
Working hands-on with data to support decisions, not just generate outputs
Proficiency in SQL is essential; and experience using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves).

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!

Our commitment to you

We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What we offer

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
Employer matching pension contributions up to 7.5%
A one-off £300 “work from home” budget to help contribute towards a great work environment at home
Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
25 days holiday (increasing to 30 days) + 2 days “my time” per year
Private medical cover, critical illness cover, dental plans and employee assistance programme
Free gym access
Employee discounts programme
A healthy learning and training budget to support your development
Electric vehicle and cycle to work schemes
Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.

Description

What you’ll be working on

What we're looking for

What we offer

About Uswitch.com

Uswitch.com

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